How to enable/disable user agent representatives?

This feature allows you to disable the agent representative if he/she is not available. Similarly, you can enable it whenever they are available.

This feature also allows you to add new agents or edit existing agents.

You can also change the position for agent representatives if multiple agents are thereby clicking  icon.

Also, you can change the online/offline status of agents if they are temporarily unavailable.


How to enable/disable user agent representatives?